I ordered a couple of small items from Eclipse Computers on 8 January. We're only talking £35 worth of goods here, so I guess I'm not their biggest customer, but in my mind that should only make the matter easier to resolve.

When the delivery still hadn't turned up after a couple of weeks I contacted the company, who informed me they had definitely been despatched by recorded delivery. Royal Mail confirmed this and said it was "unusual" the package had not arrived - but that I would have to wait 30 working days before they classed it "officially missing".

Another couple of weeks passed, waiting in vain for my bluetooth dongle and USB pen drive, but nothing came. I contacted Eclipse, who said I would have to wait 28 days for a new delivery while they resolved the claim with the Royal Mail.

I think it was patient of me to wait another month, though any company that knows how to do business properly would have taken then £35 hit and then just sorted it out with Royal Mail.

But I'm still waiting, and now I'm getting annoyed. Eclipse refuse to budge until Royal Mail cough up and, well, it's no secret that RM's investigations department is not the fastest moving operation.

So almost four months have passed and I've yet to see the goods or a refund. And customer service manager "Pez" no longer seems willing to respond to my emails.

My advice? Don't use Eclipse Computers.

*****

Just for the record - they finally refunded me on 20 May, a mere four-and-a-half months after the order was first made.
Chris, 24 May 2005

I ordered an MCE Keyboard from Eclipse and was impressed by the very quick delivery. Thats where my good impression of them ended. On opening the keyboard and finding what I believed to be a hardware fault (I am a computer engineer by trade) I sent an email asking to have it replaced. I was issued an RMA number and promptly returned it. 3 weeks later WHEN I CALLED THEM I was told it would be tested later that day... After 6 weeks since my original order I sent 2 emails- which weren't answered. I phoned only to be put on to the most arrogant person I've ever spoken to called Lee, who put words in my mouth, told me I'd said things I hadn't, didn't appologise for NEVER contacting me about my faulty goods and infact became very aggressive telling me they'd sent 3 letters and 2 emails- none of which I'd received. This was all blamed on everything other than Eclipses' complete lack of customer care. Take my advise- NEVER BUY FROM THEM!!!!!!!!!
Paul Matthews, 14 February 2007

Think this is bad? Three return trips with a faulty motherboard that had already blown RAM (which they replaced) and processor (which they wouldn't) and the only way to get the money back was to pay £15 'restocking fee'. The Trading Standards say this is illegal and they will act against the company if enough people complain - so DO IT TODAY! http://www.tradingstandards.gov.uk/coventry/ Replacement motherboard and processor were bought from Micom at Walsgrave and worked immediately.
Martyn, 14 March 2007

I rang them for a RMA number on a faulty board . Then I was in hospital for seven weeks . When I sent the board , which had been reported faulty within the gaurantee ... they said it was too late ! Other stuff in my order went faulty too .
cj james, 10 September 2007